FAQs

Still have more questions?

Urgent Care

How fast can I get care?

We aim to dispatch a provider within 90 minutes for urgent concerns in Broward County and surrounding areas. You’ll see real-time appointment availability when you book.

What conditions do you treat through urgent care?

Yes. When scheduling an appointment, you can choose to have a doctor visit your home. If you opt for a standard house call, a highly trained nurse or EMT will arrive and connect you with a board-certified doctor via telehealth who will be conducting your appointment in real time.

Flu, COVID-19, RSV
UTI, ear infections, rashes
Nausea, vomiting, dehydration

Minor injuries, sprains, cuts, and more

View our full urgent care services here.

Where do you provide urgent care services?

We currently offer in-home urgent care across Broward County, including Fort Lauderdale, Weston, Davie, Pembroke Pines, Hollywood, and nearby cities. Check if we serve your ZIP code here.

Can I be seen at my hotel or workplace?

Yes! We dispatch to homes, hotels, offices, and senior living communities.

Do I see a doctor during the visit?

Yes. A licensed medical provider arrives at your location and connects you via secure video with a board-certified doctor to guide treatment in real time.

What if I need tests or medication?

We carry tests for flu, strep, UTI, and more. We also provide symptom relief (IV fluids, antibiotics) on the spot. Medications are delivered to your door or sent to your pharmacy.

What if I need a specialist or imaging?

We coordinate same-day imaging and labs. If needed, we refer you to trusted specialists and manage follow-up care.

Virtual Care

Is MDhome Virtual Care available in my area?

Yes! We offer virtual care across all of Florida — from Miami to Tampa to Jacksonville. As long as you're located in the state, our board-certified doctors are just a click away.

What kinds of issues can be treated through virtual care?

Virtual care is ideal for mild or non-emergency conditions, including:

Cold, flu, or COVID symptoms
Allergies or skin rashes
UTIs or sinus infections
Mental health concerns (anxiety, stress, sleep)
Prescription refills (non-controlled substances)
Chronic disease check-ins (diabetes, hypertension)

And more

Can I get a prescription through a virtual visit?

Yes. Our physicians can prescribe most non-controlled medications and send them directly to your preferred pharmacy.

Do I need special software or a specific device?

Nope. You just need a smartphone, tablet, or computer with internet. We’ll send a secure video link—no app download required.

Can I choose the same doctor each time?

Absolutely, you can request that when scheduling your visit.

Is virtual care covered by insurance?

We currently operate on a direct-pay model for speed and transparency. After your visit, we’ll send a receipt you can submit for insurance reimbursement if eligible.

How fast can I be seen?

Most patients are seen within 2 hours of booking. You’ll be able to view the next available time when scheduling online.

What if my issue requires in-person care?

Your provider will guide you. If necessary, they’ll coordinate a house call, advanced diagnostic testing, or refer you to a nearby clinic or specialist.

Is virtual care available for children?

Yes. We treat children ages 1.5 years and older for common pediatric conditions like fevers, rashes, and more. We’ll let you know during intake if an in-home visit is better.

Primary Care

Where is MDhome Primary Care available?

MDhome Primary Care is currently available throughout Broward County, Florida, with same-day, in-home visits brought directly to your doorstep. Check ZIP availability here.

What does Primary Care with MDhome include?

We provide comprehensive, whole-person care, including:

Annual wellness exams
Chronic condition management (e.g., diabetes, hypertension, thyroid)
Preventive screenings and lab testing
Semaglutide/Tirzepatide therapy
Men’s & Women’s health
Mental health support
Nutrition & lifestyle counseling

Can I see the same doctor for every visit?

Yes, continuity of care is important to us. You can request to follow up with the same MDhome provider each time.

Do you offer executive or concierge-style primary care?

Yes. Our Executive Care track is ideal for busy professionals or those focused on health optimization. This includes advanced diagnostics, longevity tracking, and personalized wellness plans.

How do I schedule a primary care appointment?

Book online on our Book Now page
Call us at (305) 624-5425
Preventive screenings and lab testing
Semaglutide/Tirzepatide therapy
Men’s & Women’s health
Mental health support
Nutrition & lifestyle counseling

Appointments are available 5 days a week

Do you offer primary care for children and teens?

Yes, MDhome Primary Care includes pediatric visits starting at age 1.5 and up. We also assist with school physicals, routine care, and chronic condition support.

How is in-home primary care different from virtual care?

Virtual care is best for straightforward follow-ups or medication management. In-home visits allow our clinician to perform full physical exams, administer tests, and deliver care directly from your living room — no travel needed.

Do you offer lab work, immunizations, or prescriptions during a primary care visit?

Yes. We can draw blood, administer non-controlled vaccines (e.g., flu, COVID-19, HPV), and deliver prescriptions straight to your door.

Will I receive a visit summary and results after the appointment?

Yes. You’ll receive a secure patient portal link with your test results, physician notes, care plan, and any necessary follow-ups. Most lab results are available within 24–48 hours.

How do follow-ups work?

After your initial visit, we offer virtual check-ins, at-home lab work, and personalized follow-up plans to keep your care seamless and convenient.

How much does MDhome Primary Care cost?

We offer transparent, flat-rate pricing. Visit our Pricing Page to view the full breakdown. We do not accept insurance, but provide receipts for reimbursement upon request.

Doctor Home Visit

What is an MDhome Doctor Visit?

We send a board-certified doctor directly to your home, hotel, or office for urgent care or primary care. No waiting rooms—just expert care on your terms.

What kinds of conditions do you treat during a house visit?

Our physicians can address a wide range of primary and urgent care needs, including:

Annual wellness exams & preventive screenings
Chronic condition management (diabetes, hypertension, thyroid disorders)
Weight management & metabolic health
Men’s & women’s health (hormonal balance, menopause, erectile dysfunction, PCOS)
Mental health support (anxiety, sleep issues, burnout)
Vaccinations & non-controlled prescriptions
Lab testing & biometric monitoring

Need imaging like X-rays or ultrasounds? We coordinate mobile diagnostics too.

How does it work?

Book Online or By Phone – Fill out a short intake form or call us.
Describe Your Concern – A physician reviews your symptoms to ensure it's appropriate for in-home care.
We Come to You – A licensed doctor arrives at your location to perform a full physical exam.
Testing & Treatment – On-site tests (labs, urinalysis, etc.) are done immediately; treatment starts right away.
Results & Follow-Up – You get same-day results, prescriptions to your door, and a custom care plan.

How quickly can I be seen?

In most areas, we offer same-day doctor visits. Availability depends on location and provider schedule. You’ll see the soonest time slot when booking.

Can I choose the same doctor for follow-ups?

Yes, if you prefer continuity of care, we’ll do our best to match you with the same physician for future visits.

Do you bring equipment with you?

Yes. Our doctors carry everything needed for a full assessment and basic tests. We can also dispatch same-day labs or imaging services if required.

What’s the cost?

Visit our Pricing Page for a transparent breakdown. We confirm all charges before the visit — no surprise bills.

Can I get a doctor to follow up with labs or referrals?

Absolutely. After your visit, we coordinate follow-up care, prescriptions, and specialist referrals as needed.

Is this covered by insurance?

We accept major insurance and offer upfront cash pricing. Call or check our pricing page for details.

Can I request a visit to my hotel or office?

Yes. Our physicians can visit you at your home, hotel, office, or senior living community. Just specify the location type when booking.

Is it safe and private?

Absolutely. All visits are HIPAA-compliant, and we use encrypted systems to protect your data. Your doctor conducts the visit in the privacy of your home.

What if I need advanced diagnostics or a specialist?

We coordinate same-day mobile labs, imaging, and referrals. If your condition requires further care, we’ll guide you through next steps immediately.

Ancillary Care

What are ancillary services?

Ancillary services include the follow-up testing, imaging, and therapies needed after your doctor’s diagnosis—like labs, X-rays, ultrasounds, EKGs, and more.

Who performs these services?

Our certified technicians come directly to your home, hotel, or office, using hospital-grade equipment for testing and monitoring.

What conditions do you support?

We cover general health panels, endocrine/hormonal testing, reproductive health, infectious disease screening, allergy testing, and more.

How do results and follow-ups work?

Once your results are ready, your MDhome doctor will review them with you and create a refined care plan. We handle all referrals and next steps.

Can I use ancillary care without a prior MDhome visit?

Yes. If you've been referred by another provider, we can coordinate your follow-up services seamlessly.

Is same-day service available?

Yes, in most cases. We aim to schedule labs or imaging the same day your doctor orders them.

Healthcare Advocacy FAQs

Can you help me find the right specialist for my condition?

Yes. We maintain a trusted network of top-rated specialists across South Florida and will match you with the best fit based on your needs and urgency.

What if I’ve already seen multiple doctors and still don’t have answers?

Our certified technicians We specialize in untangling complex cases. Your MDhome advocate will review your records, consult our medical team, and chart a clear next step—so you’re no longer bouncing between providers.come directly to your home, hotel, or office, using hospital-grade equipment for testing and monitoring.

Can you get me seen faster if I have a serious concern?

Yes. We regularly secure same-week appointments for urgent needs and can fast-track ER admission if your condition worsens.

How do you coordinate between multiple doctors?

Your advocate will serve as a single point of contact—sharing records, updating providers, and ensuring every doctor involved is on the same page.

What happens if I get admitted to a hospital?

We don’t disappear. Your MDhome doctor can stay involved during your hospital stay, monitor your treatment, and ensure continuity of care after discharge.

Is this like a concierge medical service?

It’s advocacy with concierge-level support. While we don’t replace your doctor, we work behind the scenes to make the entire care experience smoother, faster, and more human.

Can you help with insurance issues?

While we don’t handle billing or appeals, we can help explain benefits, gather documents for prior authorizations, and provide the paperwork specialists or insurers may request.

How quickly can I get started?

Immediately. Once you reach out, we’ll assign an advocate and begin coordinating care within hours, not days.

Do I need a referral to use MDhome Healthcare Advocacy?

No referral is needed. You can reach out directly—whether you’re facing a new diagnosis, need a second opinion, or just feel stuck in the system.

General FAQ for MDhome

1. What is MDhome and how does it work?

MDhome brings doctor-led, same-day care directly to your home. You book online or by phone, and our team arrives—offering urgent care, diagnostics, and follow-up without the hassle of referrals or waiting rooms.

2. What types of services do you offer?

We offer urgent care, virtual consultations, primary care, doctor house calls, diagnostic testing, and full care coordination—including hospital advocacy and specialist fast-tracking.

3. How fast can I get seen?

For urgent needs, a provider can arrive within 90 minutes. For non-urgent care, same-day or next-day appointments are usually available.

4. Do I need insurance to book a visit?

No. We’re a direct-pay service, and pricing is fully transparent. You’ll never get a surprise bill.

5. Can I get prescriptions through MDhome?

Yes. We can prescribe medications and deliver them to your door the same day, if needed.

6. What types of conditions do you treat?

From flu, UTI, and COVID symptoms to chronic conditions, mental health, hormonal issues, and more—we cover most non-emergency needs.

7. Can I speak with the same doctor every time?

Yes, we offer continuity of care and make it easy to schedule with the same physician when available.

8. Is this a replacement for the ER?

We can handle many ER-level issues, and even fast-track ER admissions when necessary. However, for true emergencies like chest pain or stroke symptoms, call 911.

9. How do follow-ups work?

Your doctor will check in by text, phone, or video. We provide ongoing monitoring, treatment adjustments, and referrals as needed.

10. How do I access my records or talk to my doctor after the visit?

You’ll get access to a secure patient portal where you can message your doctor, review test results, and manage appointments anytime.

11. Where is MDhome available?

MDhome provides house calls in Broward with virtual care available across all of Florida.

12. When is MDhome available?

Urgent care hours: 7 AM – 10 PM daily
‍Primary & Virtual Care: By appointment
‍Care advocacy & coordination: 24/7/365

13. How do you ensure patient confidentiality and data security?

MDhome follows strict security protocols to protect patient information. Our electronic records system is encrypted and fully HIPAA-compliant, ensuring your data remains secure. Only you and your care team have access.

14. What services are included in the house call price?

Your visit includes an in-home evaluation, a telehealth consultation with a board-certified physician, and any immediate treatments provided during the visit. We strongly believe in transparent pricing with no surprise bills. During the visit, your doctor will walk you through all recommended tests and treatments, including their respective costs upfront. No procedure will ever be performed without your consent, ensuring you remain in full control of your care.

15. How long do appointments take?

We do not put a time limit on our appointments. Unlike brick-and-mortar clinics where there are time metrics to meet, our appointments take as long as needed. We want to ensure that you receive quality attention and care to fully address your needs.

16. How do I pay my bill?

It’s easy to pay your bill online through our patient portal. You can log in or set up your portal account here. We provide clear, upfront pricing, so there are no surprises.

17. How can see my bill, receive results and access medical records from my visit?

You can view test results, prescriptions, and visit summaries through our secure patient portal. Most results are available the same day, while send-out labs take 3–5 business days. Same-day results for rapid tests. Labs/imaging: Reviewed within 24 hours via secure message or callback. Access all records in your Patient Portal.